The following general terms and conditions  apply, and explain the use of this website as well as the use of any of the services proposed by Mr. Bucket (hereafter the Company), being a commercial brand of Aries Enterprises, and having its registered office at rue Pierre Krier, 100, Luxembourg.

Privacy Policy

Our Privacy Policy explains what details and personal data Mr. Bucket may gather from you, as well as how we may use or share any information that we have collected, or you have provided to us. This applies to this website that we own and operate and to all service agreement that we provide.
When you use and provide information to us via Contact and email you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our Cookies Policy. When you are using our website and service agreement, you are agreeing to the practices described below. Your personal data will be collected and processed in a legal, fair, and transparent manner. The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary. Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered service agreement. The personal data we have on file will be the correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated. Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.

Information We Way Collect From You

We may collect and process the following data about you: information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information with regards to your business, any information about you or your business that you revealed in photographs which you uploaded to our system or provided to us (or which you permit us to take) and any other information that you choose to volunteer, when you:
– call the Company, upload photos, leave a task or a comment in a booking file, or otherwise provide or enter information via our App;
– complete any voluntary surveys we may ask you to participate in from time to time;
– correspond with us by telephone, post or email or via the instant chat function on our websites and our apps (in which case we will keep a record of that correspondence); or
– report any problem with any job whatsoever. 

How we may use your information

We use the information that you give us:
– to administer any account you may have with us;
– to manage your booking or respond to booking enquiry;
– to carry out our obligations arising from any contracts entered into between you and us;
– to provide you with the information and service agreement that you request from us;
– to communicate with you about any comments, complaints, queries or feedback you might have about us or the services we provide;
– to notify you about any changes to our Service Agreement or our Services, to communicate any information about your booking with you and to send you any account-related information and announcements;
– to ensure that content on our website and our app is presented in the most effective manner for you and your computer and/or device.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes.
The General Data Protection Regulation also grants you the rights to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntarily.
If you have more questions or you want to exercise any of your rights, contact our team by sending an email to admin@mrbucket.lu, we will then review your request and get back to you within 20 days.

Move in/Move out Cleaning Terms

We cannot guarantee our Move in/Move out Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning. The Client must ensure that all personal belongings (except cleaning materials) are completely moved out otherwise an additional €50 may be charged.

Where belongings are present, our cleaning guarantee will not apply to that area.

Fridges and freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted in advance.

Garbage or waste removal is not part of our Move in/Move out Cleaning Service, should you need the removal or clearance of bulky items, you shall organize with us and we will happily provide that service to you.

The Client is to ensure that running water and electricity is provided and that there are no blocked drains.

Price quoted is based on one single fridge/freezer and one single oven. Duplicated appliances will incur a further cost to clean.

Ladders and step stools that are required to reach high areas, vacuum cleaners, mops and buckets are to be provided by the Client.

Cleaning of walls, mould on walls and ceilings, is not part of our Move in/Move out Cleaning checklist. Wall washing needs to be added at the time of making a booking.

Cancellation Policy

You can cancel the service you have booked at any time. Bear in mind that the work organization requires time, and we have arranged our workers to accommodate yours and other Clients’ needs, for this reason, depending on when you wish to cancel the booking,  the following charges will apply:

• 50% of the total job value will be payable by you if you cancel within 24 hours of the starting of the job.
• 30% of the total job value will be payable by you if you cancel between 24 – 48 hour of the starting of the job.

Cancellation of work the same day the service is due to occur or, once the cleaner has arrived on site,  or if the cleaner is unable, through no fault of their own, to gain access to the Client’s premises to carry out the Service, the Client will incur the full cost of the booked appointment, at the discretion of Mr. Bucket.

You can cancel your booking free of charge if you allow 48 hours and more before the starting of the job. Send an email to admin@mrbucket.lu

Saturdays, Sundays and public holidays won’t be taken into account as notice period.

Following the same logic, if you submit a cancellation request on Friday after our office is closed for a service taking place on Monday, this will be considered as less than 24-hours notice and cancellaton fees will apply.

We are happy to reschedule a booking to fit your requests, although it may require a  24-hour notice to do it, this will greatly depend on cleaners’ availability.

We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operatives. If we are not made aware of this before arrival and we are unable to carry out the work as a result, the Client will be charged a 50% of the total value.

Complaints and Cleaning Guarantee

Your full satisfaction is what matters to us. A service shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint, within  24 hours of the work been completed, to claims@mrbucket.lu. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner. A Company’s manager/supevisor will visit the premises to assess the result and agree to provide a recleaning if deemed necessary at no additional charge . We will not guarantee a reclean if  initially we were not given enough hours to completely clean the place. We cannot guarantee a reclean if access is not given to the manager/supervisor.

We will not guarantee a reclean if the property has been accessed by anyone other than the landlord, the Client and the real state agent, or if attempts to reclean were made by the Client or another cleaning company. We reserve the right to reject complaints that are not submitted within the 24 hour timeframe of the cleaning or are deemed unjustified.

Our Company holds private liability insurance in case of breakage or damage, however, clients are encouraged to remove unstable and breakable items from areas that are to be cleaned to avoid such incidents. Any claim must be reported to the Company within 24 hours of the cleaning service visit. If there is no formal submission of the Claim Form within 24 hours following your verbal claim,  your complaint will be closed and we will not be held responsible any longer.

In case of damage proved to have been caused by us, save the broken item for our inspection, do not attemp to repair the item yourself.   Any compensation will be based on the data assessed by the insurance company. This liability applies only once the payment for our service has been received in full.

We may decline to clean heavily cluttered areas  to avoid possible breakages. We cannot guarantee the removal of pet odors or cigarette smoke during the cleaning.

For safety reasons, cleaners do not clean up human, pest, pet waste nor bodily fluids. If such situation is encountered with, our cleaners are authorised to skip the cleaning of the affected rooms.

Unless agreed prior to work commencing, it is uderstood that stationary items such as televisions, bookcases, wall paintings, filing cabinets, etc.,will remain in place and no cleaning will be carried out beneath or behind these units, the same will apply for the interior of closets and cupboards.

The  Client shall beforehand notify the Company of special medical conditions that may require changes in service delivery such as allergies, cutaneous reaction to specific detergents, products, etc., otherwise, the Company shall not be liable for any damages that may arise.

The Client must give specific instructions beforehand  should any area or object require special care and/or special products that shall/shall not be used on specific surfaces. Otherwise, the Company shall not be liable for any damages that may arise.

Regular Client by Contract Agreement

The company offers the possibility to adhere to a contract as an option to One-Time cleaning.

Weekly and fortnightly clients may receive special promotions, discounted rates for special requests called “extras” and benefits for participating in referral schemes. The initial duration of the contract for first-time clients is 3 months. This period could be considered a “trial period” to see whether the Company fits the clients’ needs, and the client may opt out of the agreement within the 3-months trial period, without any financial penalty. Without written expression of the client’s desire to terminate the contract, tacit renewal is applied after the third month.

 For returning former clients, the 3-months “trial period” does not apply,  contract agreement is deemed indefinite from the start unless client expressly opts out of it and respects a 2-months period.

Once the  contract has become indefinitely, clients may terminate a contract respecting a 2-months notice period. This communication can take place via email to clients@mrbucket.lu or by sending a letter to the company’s headquarters. The company will send a confirmation email as aknowledgment of receipt. The notice period always starts on the 1^st day of the month following the cancellation by the client.

Payment and Lack Thereof

Termination of an existing contract does not exonerate a client from charges incurred in services already performed. 

Invoices are sent by email to the email address provided by the client. Payments methods accepted by the Company are; Credit card, PayPal and Bank transfer, being the latter strongly recommended. 

For One-time clients not bound by a contract, payment is due at the end of the service. The Invoice is due for payment no later than seven (7) days of the Company’s issuance of the invoice.

For Regular clients, invoice is due for payment at the end of the month, unless other date has been agreed upon between the Company and the client. 
Where the client is represented by a third party (such as a managing agent, contractor, or another representative), in the event of non-payment by the client, the third party will be responsible for payment. 

Clients will incur late payment interests in case the payment is not received in the timeframe previously set out. Legal rules in force at the time of the late payment will apply.

In the case of private clients, late payment penalties of 4,5% per invoice and per month are due the day after the due date and without a reminder being necessary. Sending a registered letter is not required to trigger the right to collect these late penalties. The Company may also obtain the reimbursement of debt recovery costs to cover legal fees, in addition to late-payment interest.

For professional clients, the late payment interest rate equals to the legal interest rate applicable to commercial transactions increased by 2%.  The current legal interest rate is 12%. The late payment interests will be claimed after one (1) month by the Company without any reminders. A lump sum of 200€ wil be additionally charged as recovery costs plus legal fees.

Non-solicitation of Personnel

Except with the Company’s prior consent, the client may not, directly, or indirectly via an intermediary entity, solicit, poach or hire any person employed or engaged by the Company. This prohibition is valid for the duration of the contract, as well as for a period of 12 months from the date of termination of the contract. A lump-sum indemnity amounting to twelve (12) months’ gross full-time salary for the employee concerned will be payable by the client in breach of the foregoing clause. For the calculation of this compensation, the last salary paid to this employee prior to the end of his employment contract will be taken as a reference.

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If any provision set out in these Service Agreement is held by any competent authority to be invalid or unenforceable in part, the validity of the remainder provisions held valid shall not be affected.
These Service Agreement shall be governed and construed in accordance with the Law of Luxembourg.

Last update: April 2024 .